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Frequently Asked Questions

WHAT SERVICES DOES THE ROGUE PETAL CO OFFER?

  • We offer a-la-carte faux and dried flower arrangements with a focus on weddings and home decor.  We use only the highest quality flowers in our arrangements; built to last far beyond the event.  We want to give our clients the opportunity to have beautiful flowers at their wedding or in their everyday life that are low-maintenance, sustainable, and easy to build based on budget. 

WHAT TYPE OF ARTIFICIAL FLOWERS DO YOU USE?

  • Our selection of in-person, curated flowers are of the highest quality. Whether they are referred to as silk, fake, artificial, or faux.  Sometimes the word "silk" encompasses a large category of artificial flowers that are not truly silk material.  We use a wide variety of faux stems that are made from all or a combination of silk, polyester, plastic, nylon, silicone, foam, rubber or latex. 
  • Some of our designs incorporate small amounts of professionally preserved, dried flowers to improve the realism of the arrangements.
  • All of our collections and made-to-order listings are created with the highest quality faux and dried floral stems we can source; as well as blooms that make the arrangements more reasonable in price.
  • Wholesale artificial blooms that are realistic (and good enough to make the Rogue Petal Co. cut) can range anywhere from $2 to $15 for just one bloom.  Therefore our pieces are priced individually, not as sets, and vary in price.

DO YOU EVER WORK WITH REAL FLOWERS?

  • We do not work with real flowers.  Alof our arrangements are primarily faux or artificial flowers with some preserved, dried floral stems.  Our flowers have a very extended shelf life!  Therefore we like to leave the real flower arranging to the fresh flower experts!

DO YOU CREATE CUSTOM ORDERS?

  • The only custom items we create at this time are our custom keepsake prints.  You can find out more about those by clicking here!  
  • Due to the size of our small business, we have decided to limit our focus to pre-made designs for weddings and limited collections.  This way we can efficiently serve our large client base.
  • However, if you’d like to request small changes to any of our wedding collections, often we can accommodate—just get in touch prior to purchase!

DO YOU OFFER SAMPLES?

  • If you want to see our flowers in person before committing to a large order for your event, we recommend ordering a bridesmaid bouquet in the collection you are interested in.  This sample could ultimately be used as a bridesmaid bouquet or repurposed as a home arrangement!

DO YOU HAVE A STOREFRONT?

  • We operate entirely online and do not have a storefront for you to see our arrangements in person!  However, we go to great lengths to photograph our flowers to accurately demonstrate their colors and quality.

DO YOU OFFER RENTALS?

  • Unfortunately, we are unable to offer rentals at this time due to the scale of our small business.

WHERE DOES RPC SHIP?

  • We are based out of Baltimore, MD, USA and accommodate shipping to anywhere within the United States. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • Ready-to-ship items are sent out every Friday, unless otherwise stated.  Please read the description and drop down FAQs beneath the item you'd like to purchase for more details.
  • For all items that require production, total time from creation to delivery ranges 4 to 8 weeks If your event is less than two months away, please communicate via our contact form on the homepage or send a message directly to hello@roguepetalco.com.  We want to make sure you receive your order with plenty of time to review before the event day.   *Rush orders are also available depending on our current volume at time of your order.  Additional rush fees applicable** 
  • Once your order is ready, we will package up your arrangements and ship insured via UPS ground and update with tracking information/estimated arrival.

WHAT HAPPENS IF I AM NOT SATISFIED WITH MY ORDER?

  • For all pre-made and ready-to-ship items, prints, and home decor pieces, we offer full-refunds, less shipping costs, within 30 days of purchase if you are not 100% pleased with your order!
  • All wedding arrangements, that were not ordered as a ready-to-ship item, may be returned with a 50% restocking fee (less return shipping costs).  As these items are created upon purchase. 
  • Any custom work items, such as our custom keep sake prints, are non-refundable.  But, if you are not 100% satisfied, we will do everything in our power to make it right!

Still have questions? Interested in a collaboration? Reach out directly or fill out our contact form on the home page and tell us all the things!

CONTACT INFO

Baltimore, MD 21229
hello@rogupetalco.com
Monday - Friday 8am to 6pm EST.