FREQUENTLY ASKED QUESTIONS

WHAT SERVICES DOES THE ROGUE PETAL CO OFFER?

We offer a-la-carte faux and dried flower arrangements with a focus on weddings and home decor.  We use only the highest quality flowers in our arrangements; built to last far beyond the event.  We want to give our clients the opportunity to have beautiful flowers at their wedding or in their everyday life that are low-maintenance, sustainable, and easy to build based on budget. 

WHAT TYPE OF ARTIFICIAL FLOWERS DO YOU USE?

Our selection of in-person, curated flowers are of the highest quality. Whether they are referred to as silk, fake, artificial, or faux.  Sometimes the word "silk" encompasses a large category of artificial flowers that are not truly silk material.  We use a wide variety of faux stems that are made from all or a combination of silk, polyester, plastic, nylon, silicone, foam, rubber or latex.  Some of our designs incorporate small amounts of professionally preserved, dried flowers to improve the realism of the arrangements.

All of our collections and made-to-order listings are created with the highest quality faux and dried floral stems we can source; as well as blooms that make the arrangements more reasonable in price.
Wholesale artificial blooms that are realistic (and good enough to make the Rogue Petal Co. cut) can range anywhere from $3 to $20 for just one bloom.  Therefore our pieces are priced individually, not as sets, and vary in price.

DO YOU EVER WORK WITH REAL FLOWERS?

We do not work with real flowers.  Alof our arrangements are primarily faux or artificial flowers with some preserved, dried floral stems.  Our flowers have a very extended shelf life!  Therefore we like to leave the real flower arranging to the fresh flower experts!

DO YOU CREATE CUSTOM ORDERS?

We are unable to accommodate custom orders beyond our custom keepsake prints.  You can find out more about those by clicking here! Due to the size of our small business, we have decided to limit our focus to pre-made designs for weddings and limited collections.  This way we can efficiently serve our large client base.

DO YOU OFFER SAMPLES?

If you want to see our flowers in person before committing to a large order for your event, we recommend ordering a bridesmaid bouquet in the collection you are interested in.  This could ultimately be used as a bridesmaid bouquet or repurposed as a home arrangement!

DO YOU HAVE A STOREFRONT?

We operate entirely online and do not have a storefront for you to see our arrangements in person!  However, we go to great lengths to photograph our flowers to accurately demonstrate their colors and quality.

DO YOU OFFER RENTALS?

Unfortunately, we are unable to offer rentals at this time due to the scale of our small business.

WHERE DOES RPC SHIP?

We are based out of Baltimore, MD, USA and accommodate shipping to anywhere within the United States.  We do not ship internationally at this time.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Ready-to-ship items are sent out every Friday, unless otherwise stated.  Please read the description beneath the item you'd like to purchase. For all items that require production, total time from production to delivery ranges 4 to 8 weeks If your event is less than two months away, please communicate via our contact form or send a message directly to hello@roguepetalco.com.  We want to make sure you receive your order with plenty of time to review before the event day.   *Rush orders are also available depending on our current order volume at time of the order.  Additional rush fees applicable**  Some items may be available immediately in our “Ready to Ship” section of the shop and receipt is 1-7 days with no additional charges. All wedding pieces are made to order after purchase.  Production is anywhere from 1-6 weeks dependent upon order size, as well as supply and material availability.  Once your order is ready, we will package up your arrangements and ship insured via UPS ground and update with tracking information/estimated arrival.

WHAT HAPPENS IF I AM NOT SATISFIED WITH MY ORDER?

For all pre-made and ready-to-ship items, prints, and home decor pieces, we offer full-refunds within 30 days (less return shipping costs) of purchase if you are not 100% pleased with your order!

All wedding arrangements, that were not ordered as a ready-to-ship item, may be returned with a 50% restocking fee (less return shipping costs).  As these items are created upon purchase. 

Any custom work items, such as our custom keep sake prints, are non-refundable.  But, if you are not 100% satisfied, we will do everything in our power to make it right!

STILL HAVE QUESTIONS? INTERESTED IN COLLABORATIONS? REACH OUT DIRECTLY OR FILL OUT OUR CONTACT FORM HERE AND TELL US ALL THE THINGS.

CONTACT INFO

Baltimore, MD 21229
hello@rogupetalco.com
Monday - Friday 8am to 6pm EST.